Transformative and Facilitative Mediation Case Studies: Improving Relationships and Providing Solutions to Interpersonal Workplace Conflict

Case studies were used to examine the efficacy of transformative and facilitative mediation to address workplace conflict. This approach provided participants with an opportunity to reframe their negative perceptions of each other and to shift their interpersonal dynamics into more favourable territory. Furthermore, most of the parties cited in these cases were able to generate practical solutions which addressed both parties’ underlying needs. In the majority of cases, anecdotal feedback suggests that both the participants and their respective employers were satisfied with the outcomes generated via mediation. The findings of this study suggest that the combined use of both a transformative and facilitative mediation model has the potential to be more effective than a settlement based mediation model, in scenarios involving interpersonal conflict where there is an ongoing working relationship.